Refund & Cancellation Policy
At MedQprep, we strive to deliver transparent digital services for medical examination preparation. This policy outlines the conditions, timelines, and procedures for plan cancellations and refunds on online payments.
5–7 Business Days
Refunds credited directly to your original payment method (UPI/Card/Bank).
Secure Gateway
Automated, secure refund processing via authorized payment backends.
Desk Review
Email info@medqprep.in for instant transaction logs verification.
1. Subscription Cancellation Policy
- Free Trial Cancellations: You may discontinue using the platform during the free trial window at any time with zero financial obligation. No credit card or payment details are required for free trials.
- Paid Pro Plan Subscriptions: You may cancel or turn off auto-renewal (if applicable) for your subscription plan. Since MedQprep provides digital content (instant access to mock test banks, CBT simulators, and solution keys), cancelling a subscription stops future billing cycles; however, current active plan access remains valid until its end date.
2. Refund Eligibility Criteria
A full refund of the paid subscription fee will be granted under the following verified technical conditions:
If your bank account, credit card, or UPI app was charged more than once for the same transaction due to a network latency or payment gateway timeout during checkout.
If payment was successfully debited from your bank account (Payment Status: Successful) but your MedQprep Pro Subscription plan failed to activate within 24 hours due to a technical syncing glitch.
Transactions where money was deducted from your account, but the payment gateway reported the transaction state as "FAILED" or "UNCAPTURED". (Note: Most uncaptured bank debits are automatically reversed by bank networks within 48 hours).
3. Non-Refundable Circumstances
Refunds will NOT be issued under the following circumstances:
- Change of mind or personal disinterest after gaining full access to mock tests and question analytics.
- Submitting a refund request after 7 calendar days from the date of subscription purchase.
- Failure to clear competitive exams (e.g. UPSC CMS or Medical Officer tests), as MedQprep is an analytical preparation tool and does not guarantee specific exam outcomes.
- Account suspension or termination resulting from violations of our Terms of Service (such as content copying, account sharing, or scraping).
4. How to Submit a Refund Request
To initiate a refund request for an eligible transaction, follow these simple steps:
- Send an email to info@medqprep.in with the Subject line: "Refund Request - [Your Registered Email]".
- Include the following transaction details:
- Registered User Name & Phone Number
- Payment Transaction ID or Order Reference ID
- Payment Date & Amount Paid
- Screenshot / Proof of debit or duplicate charge
- Our billing desk will verify the transaction log with the payment gateway partner within 24 to 48 hours and send you a confirmation status.
5. Refund Processing Timelines & Mode of Credit
Once a refund request is reviewed and approved:
- Processing Gateway: The refund is initiated via the payment gateway API back to the original source account used during checkout.
- Credit Timeline: It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account, UPI app, or credit card statement, depending on your card issuer or banking partner.
- No Cash Refunds: All refunds are executed electronically via standard banking networks. No physical cash or third-party transfer refunds are provided.
6. Billing Support & Escalation Desk
For any unresolved payment queries or billing escalations, please contact:
✉️ Support Email: info@medqprep.in
📍 Registered Address: MedQprep, Mindspace IT Park, Building No. 4, Link Road, Malad (West), Mumbai, Maharashtra 400064, India
📍 Contact Page: Public Contact Details